+ Rescheduling

We allow two date changes per booking up to two months prior to your stay. If excessive changes are made, additional charges may apply.

+ Early Departure or No Show

There is a strict no refund/no credit policy for early departures or no shows.

+ Transfers

You may transfer your reservation to another individual if you are unable to fulfill your reservation. Please give us at least 3 days notice if there will be a change in dietary restrictions. Restrictions apply.

+ Cancellation 2+ Months Out from Arrival Date

Cancellations received at least TWO MONTHS prior to your scheduled arrival: Guests canceling at least 2 months prior to the scheduled arrival date are eligible for a 100% REFUND (minus a non-refundable 3.5% processing fee) OR a 100% CREDIT that can be used towards a stay any time in the next 12 months.

• “2 Months” pertains to on or before the same calendar date. (i.e. on or before March 2 for a May 2 scheduled arrival.)
• Bookings MAY be transferred to another individual or individuals with no penalty.

+ Cancellation at least 1 Month Out from Arrival Date

Cancellations received at least ONE MONTH prior to your schedule arrival: Guests canceling at least one month prior (but less than 2 months) to the scheduled arrival date are eligible for a 75% CREDIT that can be used towards a stay any time in the next 12 months.

• “1 Month” pertains to on or before the same calendar date. (i.e. on or before April 2 for a May 2 scheduled arrival.)
• Bookings MAY be transferred to another individual or individuals with no penalty.

+ Cancellation Less Than 1 Month Out from Arrival Date

Cancellations received in the last one month prior to the scheduled arrival date are NOT automatically eligible for any credit or refund. Mulberry Gap will attempt to rebook the reservation with a replacement guest. If the reservation can be successfully rebooked, guests will be eligible for a credit in the amount that was rebooked, up to 75% of the total.

• This credit can be used towards a stay anytime in the next 12 months.
• A cancellation, no show, or early departure that occurs within one month of arrival that is unable to be rebooked will result in the forfeit of your entire payment.
• Bookings MAY be transferred to another individual or individuals with no penalty.

+ Credit Voucher Usage

• Credit issued can be used towards a stay that occurs anytime within the 12 months following the cancellation/issuing of the credit.
• In the case of cancellation of a booking where a Credit Voucher has been applied as payment, any eligible credit amount will be returned to their existing Credit Voucher and the expiration date will remain the same as when the credit was originally issued.

+ Reservations booked through AIRBNB

• Mulberry Gap's Cancellation Policy through AirBNB is: FIRM
• To receive a full refund, guests must cancel at least 30 days before check-in
• Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in.
• Cleaning Fees, if applicable, are refunded if you cancel before check in.

+ Reservations booked through HIPCAMP

• Mulberry Gap's Cancellation Policy through Hipcamp is: SUPER STRICT (30 Days)
• Guests can receive a 50% refund when cancelling up until 30 days before check-in time.

Though shuttles themselves have no cost, the Mulberry Gap Shuttle experience is organized to operate in two parts: Part 1- The actual shuttle drive to the trailhead of your choice. There is no direct charge for this. Part 2- Mulberry Gap will provide a brief Trail & Route Orientation at Mulberry Gap, prior to the shuttle drop off. This component has a cost, and the fees for this orientation session vary based on trailhead destination & number of guests. If a guest cancels their place on the complimentary shuttle, they are also cancelling their place in the Trail & Route Orientation, which does havae a charge. These cancellation policies pertain to that charge.

+ **Local Shuttles: Less than 40 mile round trip **

Cancellations for orientations/shuttles given with at least 72 hours notice before your scheduled start time will incur a $5/person cancellation fee. The remainder of your deposit will be issued to you as a credit voucher that can be used towards any future booking within the next year.

Any cancellations for orientations/shuttles that are requested with less than 72 hour cut off time will not receive a credit or refund.

Changes to your drop/pick-up location or time may incur an additional fee which will be determined by a member of our management team.

This policy applies to every situation (weather, mechanicals, rider mishaps, etc). Thank you for your understanding.

+ Long Distance Shuttles: 40+ miles roundtrip

Cancellations for orientations/shuttles given with at least 72 hours notice before your scheduled start time will incur a $15/person cancellation fee. The remainder of your deposit will be issued to you as a credit voucher that can be used towards any future booking within the next year.

Any cancellations for shuttles that are requested with less than 72 hour cut off time will not receive a credit or refund.

Changes to your drop/pick-up location or time may incur an additional fee which will be determined by a member of our management team.

This policy applies to every situation (weather, mechanicals, rider mishaps, etc). Thank you for your understanding.

+ CHECK-IN

Upon your arrival, each adult in your party will be required to register as an overnight guest. Please check in with the office when you arrive.

Office Hours are as follows: Thursday-Sunday 9:00am-6:00pm, Monday 9:00am-5:00pm. Our office is closed Tuesday and Wednesday for the winter. We are also available by email or phone during these days and time.

*Our office is closed for the Winter Closure. We will open back up February 2nd. We are open the weekend of December 15th - 19th.

Check In Time: Guests are welcome to arrive anytime during office hours to check in. Your cabin or campsite may not be available until 3:00 pm. If your cabin or campsite is not yet ready, you are welcome to check in, use shared facilities, schedule shuttles, or ride/explore the area. 

+ Late CHECK-IN

A dropbox is located outside of The Barn. All check-ins beyond 6:00pm will be provided with a property map with directions to their campsite or cabin with key. Please notify staff if you will be arriving later than 6:00pm. Once the office opens at 9:00am the following morning, you will need to come into the office to complete the proper check in process.

+ CHECK-OUT

Cabin and Campsite guests should be vacated from their room / site by 11:00am.

+ LATE CHECK-OUT

Late checkouts are subject to a $25.00 fee prior to 3:00pm, a $50.00 fee prior to 5:00pm and a full nights charge for check outs later than 5:00pm.

*Some special events require a late check out. There are no additional fees for this extension. Please discuss your circumstances with a staff member ahead of time.

+ DIRECT DATA COLLECTION

Personal data is only stored when voluntarily given by you for a determined purpose e.g. in context of a registration, a survey, a contest, or in performance of a contract. Your individual, identifiable, personal data will not be disclosed to third parties, without your consent.

+ PHONE NUMBERS

Any phone numbers collected through our site, whether through webform or other means, will be used exclusively to communicate with you regarding our services and will never be shared or sold to third parties for promotional or marketing purposes.

+ TELEPHONE COMMUNICATIONS WITH YOU

You agree that our company and its agents may call or text you at any phone number (landline or wireless) that you provide to us, using an automated dialing system and/or a prerecorded message, for marketing services and/or account-related purposes, such as appointment confirmations, service alerts, billing and collection issues or account recovery concerns. You can manage your contact preferences by emailing us, calling us, or replying to text messages with “HELP” for assistance or “STOP” to unsubscribe. Reply “START” to resubscribe. Message and data rates may apply.

+ Where can pets go and not go?

Pets ARE allowed in:

• All Cabins & Campsites
• The Office
• Bathhouses
• On the Trails / Grounds
• On Shuttles

Pets ARE NOT allowed in:

• The Barn
• The Retail Store

Pets must be leashed, caged, or firmly held when they are in any allowed location outside the guestrooms, including during their walks on outdoor grounds. Please clean up after your pet and dispose of pet waste in the trash receptacles provided. Pets are not allowed on furniture in common areas.

+ Fees

There is a pet fee of $10/per pet, per night on campsites, and $20/per pet, per night in cabins.

Discounts on extended stays of four or more nights are available. Ask about additional discounts if you have more than three pets accompanying you.

+ Unaccompanied Pets

Pets may not be left unattended at campsites or allowed to roam free onsite without your supervision

• Pets MAY be left alone in your cabin or RV in your absence if they will be safe and comfortable alone. This includes being at a controlled temperature.
• Pets MAY NOT be left unattended in your campsite at any time. (ex: tied/staked out, in a crate, or left in a vehicle.) If you are camping with a pet, you are welcome to crate or tie your pet temporarily outside in your line of sight while shopping in the retail store, or while in The Barn eating a meal.

+ Acceptable Pets

We welcome all well-mannered pets and service animals.

Noise must be kept to a minimum. Barking dogs can disturb other guests. If your pet is left unattended and making noise, the Mulberry Gap crew members on duty may remove your pet from the room or campsite and you will be subject to a penalty of $100.

We reserve the right to require immediate removal of any pet that displays dangerous and unacceptable behavior, including but not limited to biting, excessive noise (such as barking), evidence of disease, or urination/defecation in public areas.

+ Injuries to Others/Damage to Guest Rooms and Common Areas

You will be solely responsible for any and all injury your pet inflicts on other guests, pets, or our staff, and any damages your pet causes to the guestrooms or common areas. Your account will be charged for any repair or replacement cost for any property damage caused by your pet.

+ Tips for a Successful Pet Visit

• Bring along your pet’s bed, and perhaps a towel or throw to cover cabin furniture to avoid any damage and fees.
• Remember to bring any leashes, harnesses, muzzles, crates, or temporary tie outs you might need when walking around property, while riding in the shuttle, when leaving your pet in your cabin, and if you have to walk away from your pet for a moment (meals, shopping).
• Please keep in mind that the terrain is rugged! Even athletic dogs might not be used to the rocky trails, and the significant elevation gain. Consider boots to protect their feet, and ensure that they are not pushed too hard to keep up on the hills and in the hot/humid weather.
• Please note there are gravel roads in between Mulberry Gap’s property and the trails. If your dog is not used to walking/running on gravel, plan accordingly to keep the distance they must travel to a minimum.
• North Georgia has a wide variety of wildlife, including bears, coyotes, venomous snakes, snapping turtles, ticks, and more. Please take great care to protect your animal and the local wildlife from each other.

+ Service Animals and the Americans with Disabilities Act

Service animals must be declared at the front desk, but are not required to pay a pet fee. Service animals do not require written documentation at check-in & are not restricted from any public area in the property. Owners of Service animal should be prepared to confirm with Mulberry Gap Crew members that:

1. The animal is a service animal required because of a disability, and

2. What work or tasks the animal has been trained to perform.

Service Animals must be under the control of their handler at all times. The Service Animal must be harnessed, leashed, or otherwise tethered while in public places unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. In that case the person must use voice, signal, or other effective means to maintain control of the animal. If a service animal is out of control and the handler does not take effective action to control it, staff may request that the animal be removed from the premises.

Note: “ESA” (or Emotional Support Animals) must have written documentation from a medical professional in order for the fee to be waived & “Therapy” Animals must pay pet fees. Neither ESA or Therapy animals are allowed in certain public spaces – i.e. Food and Beverage areas, and do not have the same legal rights as Service Animals under the ADA act).

+ Events with Formal Agreements

Are you an EVENT that will have event fees, a contract, etc.? Or are you just a group of people with a big booking? :) You will be an event with a formal agreement if any of these four things are true:

• Is your reservation in the name of an event, company, or organization?
• Is this stay going to generate profit for you or a company/organization?
• Are you holding five (5) or more cabins?
• Are you setting up a payment plan instead of paying the full amount all at once?

+ what are the terms of a formal agreement?

There are a collection of differences between general reservation terms, and those on a formal event agreement. You can check out a blank version of the agreement right here to learn more!

• 2024 Sample Event Agreement