retail store RETURNs POLICY & FAQ
What can I return/exchange?
We will gladly accept returns on all verified purchases made in store or on our website if they are in original condition; unworn with tags attached.
When can I return?
All purchases may be returned within 30 days of purchase date.
What is the return/exchange cost?
Return and/or exchange shipping is not included in your original purchase.
If you are returning for a refund, we will send you a pre-purchased shipping label and deduct that amount from your refunded total.
If you are exchanging, we will send you an invoice for purchasing additional shipping to mail it to Mulberry Gap and then back to you. This typically runs about $8 unless it’s an oversized or overweight package.
Where can I return?
Print out the return address label we send you and simply place it in your mailbox for pick up or drop off at your nearest USPS location. Packages can only be returned from the country where they were delivered.
How can I exchange an item?
If you need a different size or color, we do accept exchanges on products of similar style and matching cost. If you need to exchange for an item of smaller or higher cost, you will need to return the item back to us for a refund, and then place a new order. We will send back your replacement item at no additional cost. Limit 1 per order.
When do I get my refund?
Once we receive your package, our team will verify its contents, inspect it to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 7-10 business days.
What if I received the wrong item?
In the event that you received an item that is damaged, defective, or we made an error processing your order, please contact us right away. We will email you a return label for you to ship the item back to us and we will replace it with the correct item.
Have additional questions? Please email us at reservations@mulberrygap.com or call 706-698-2865.